Serial Scientific International, Inc. (SSI) Software Refund Policy

SSI believes strongly that no customer should have to buy software in order to find out how well it works. Software purchases should be based on thorough evaluation of the most current, fully functional technology. Users should be able to test every feature of a software package for functionality and compatibility. All Serial Scientific International Inc. (SSI) Software products are available for a 30-day evaluation. Customers are encouraged to fully evaluate the software prior to purchasing a software license. Evaluation software may be downloaded from the SSI web site, is fully functional, and includes complete online documentation. During the evaluation period, technical support is available by contacting customer-support@e-securion.com.

During the first 15 days following your purchase, if our software fails to work properly for you because of specific issues, bugs, or logical errors and you want a refund you must:

1.       Submit a Request for Support immediately to the following URL:  

http://www.e-securion.com/Public/App_E-Securion/Support/Ask.aspx

If we cannot provide you with a solution during the 15 days following your Request for Support, we will refund 100% of your purchase price if you decide to discontinue use of SSI, Inc. software.

AND

2.       Submit the Software Refund Request Form by email to:

customer-support@e-securion.com  within 15 days of purchasing a license.

The email should include: (click here for the Software Refund Request Form).

·          A formal request for refund provided by customer

·          This request must include a reasonable explanation for the desire to return the product

·          The request must cite the specific issues, bugs, or logical errors that prevent deployment or daily use of the software

·          The order number of your purchase, found on the purchase receipt which was emailed to you

·          The license key number that was issued for your purchased product

·          Your mailing address

Note that SSI reserves the right to issue no refunds.

Refunds requested more than 15 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.

CREDIT CARD PURCHASES
You agree to be bound by special terms and handling related to credit card purchases as follows:

·          You waive the right to initiate credit card charge reversals on your credit card as a method of obtaining a refund, and you agree to all of the preceding procedures for obtaining a refund.  

·          You agree that any credit card charge reversals initiated by you will constitute theft, and may result in criminal action to be taken against you by SSI.

·          If you purchased one of our software products through a retail outlet, consultant or reseller, please contact the seller to determine their return policy.

If you are issued a refund, it should appear on your credit card statement within 7 days. Upon receiving your refund you must uninstall or stop using any software products for which you no longer posses a valid, purchased license. SSI, Inc. reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products.   Since our software and licenses are not tangible goods that you can return for credit, all refunds require a signed Declaration of Software Removal & License Destruction.  Once it has been determined that you are entitled to a refund according to the terms of this Software Refund Policy, we will email you a copy of the Declaration of Software Removal & License Destruction.  No refunds will be issued until we receive a faxed copy of the Declaration of Software Removal & License Destruction completely filled out and properly signed.

SSI, Inc. reserves the right to modify this Software Refund Policy at its discretion. Any such revision or change will be binding and effective immediately after posting of the revised Software Refund Policy on SSI, Inc.'s web sites. You agree to periodically review our web site, including the current version of our Software Refund Policy. Our refund policy is made available on our web sites. It is your obligation to review our refund policy for any such revisions.